Help

We try to make the information on our website as comprehensive as possible. These pages are here to answer most of the questions you may have, but if you are unsure about any aspect, please get in touch.

Shopping with Clarion World Car Audio

Clarion World Audio is the UK's leading independent distributor of Clarion products and associated accessories.

We hold large stocks of the items featured on our website and are proud to offer free UK mainland delivery to your home or workplace.

We have tried to make the use of our website self-explanatory, but have provided here responses to some of the questions we are asked most often.

We hope you enjoy your visit!

Purchasing

Making a purchase at Clarion World Car Audio is easy and secure.

When you find an item you want to purchase, click the ‘Add to Basket’ button. A quantity of one item will be added to your ‘Shopping Basket’. If you wish to increase the quantity of an item in your order, simply enter the new quantity in the Shopping Basket display and click the 'Update' button. In a similar way, items can be removed from the shopping basket by clicking on the relevant 'Delete' button.

When you have finished shopping, proceed to our secure payment page by clicking the ‘Secure Checkout’ button on the Shopping Basket page.

Searching and Browsing

The easiest way to find what you're looking for is to search for it. The ‘Search’ box is on the top-left of every page. Simply type in a model number or feature of the item you are looking for into the box and click ‘Search’.

If you don’t find what you want straight away, here are a few tips:

Keep it simple: best results are often obtained if you enter just one or two key words from the model number of a product
Don’t use words like ‘the’, ‘and’, ‘Clarion’, etc. which will produce too many results.
Words or number of two or less characters will be ignored
Don’t worry about punctuation. Adding punctuation is not necessary when searching; our search engine will ignore it.

Searching is not the only way to find what your looking for – browsing the site is also an option. The main areas of the site are shown on the left hand side menu on every page. Simply click the link to display items within that category, together with further sub-categories in some cases .

If a product is listed but the supplier has not yet provided us with an availability date, you can choose the ‘Notify me’ service. For these products you simply enter your email address on the product description page and click ‘Notify me’. We will then email you as soon as the item becomes available to order or pre-order.

Delivery Policy

At Clarion World Car Audio standard delivery is free on everything within UK mainland (excluding heavy or high-value parcels to certain areas of the Scottish Highlands). Standard delivery for all products from Clarion World Car Audio usually takes 1-5 working days from date of dispatch.

Parcels with a value of over £50 will require a signature on delivery. If the parcel is sent by courier, the courier company may not leave a card to show that a delivery has been attempted, so it is important to give a delivery address where yourself, a friend or colleage will be available to sign for the parcel.

How to place an order from outside the UK

We can ship the majority of our products internationally. For heavy or high-value orders we will quote for carriage costs and await your approval before the order is processed. All our website prices are quoted and orders processed, in pounds sterling - the exchange rate applied to the transaction will be determined by your credit card issuer.

My order has not arrived

There are several reasons why an item you ordered may not have been received:

Your credit card may have been declined. If for any reason we cannot process payment on the credit card details supplied with your order, we will send an email to the address you have quoted on your order, asking you to contact us to resolve the problem. This may involve contacting your credit card issuer.
An item may be out of stock. If an item goes out of stock and we expect to receive new stock within a reasonable time we will hold your order and dispatch the item to you as soon as stock is available. If the delay in dispatch is likely to be longer than a few days, we will inform you by email.
The parcel cannot be delivered because a signature is required. Heavy or higher value parcels will need to be signed for on delivery. Sometimes a card will be left with re-delivery instructions, but this is not always the case. If you are not available, to avoid delays, we recommend that you quote a delivery address where a friend or colleague is available to sign for the parcel.
The parcel has been lost. Very occasionally a parcel is lost in transit. If the parcel has been sent by courier, please let us know as soon as possible. If the parcel is a low value, standard delivery it will be sent by Royal Mail post. Please note that Royal Mail will not investigate the non-delivery of an item before 10 working days have elapsed.
An invalid delivery address or postcode has been supplied. Unfortunately we cannot be held responsible for parcels lost due to an incorrect, incomplete, misleading or inaccurate delivery address or postcode being quoted on an order.
Item not yet available (pre-order) If you have pre-ordered an item we will hold your order and dispatch the item to you as soon as stock is available. Your card is not charged until the order is processed and dispatched.

Technical support

We are happy to answer most questions about the specification or features of the products on our website, but on occasion may need to refer you to manufacturer's dedicated technical helplines for the answers to more unusual or detailed enquiries.

In particular, it is not usually possible for us to answer questions about installation your specific vehicle. The technical description and product images on our website, when compared to the actual vehicle in question, will usually provide an answer - but in some circumstances it may be necessary to seek the advice of an experienced car audio installer.

Due to the high number of enquiries from valued customers, we are unable to offer after-sales support for products purchased from other suppliers.