|
This does not affect
your statutory rights as a consumer
We have tried to answer most of the more
frequently asked questions here, but if you still are unsure
about any aspect of our service, please do not hesitate to
.
How to shop
Simply navigate around the site, making full
use of the buyers guide, product sheets, summary sheets and
specifications. When you see the item you would like to buy,
click on the 'Add to my Order' button and the item will be placed
in your shopping 'trolley'. You are not committed to
buy! You may alter the contents of your trolley at
anytime up to completion of the final check-out screen. You
will be clearly warned when you are committing to a firm order,
so relax and enjoy your shopping!
Delivery
times
Delivery within UK mainland (excluding
some areas of Scottish Highlands) for stock items is usually made within 3 working
days and free of charge. If a product is out of stock we will contact you with an
estimated delivery timescale. You are free to cancel your order at any time up to the day of
dispatch. We will not debit your credit card until the goods are on their way to you.
Returns
policy
Goods are not supplied on a trial basis.
It is your responsibility to check compatibility prior to purchase.
If, within 7 days of receipt of your order, you decide the
goods you have purchased are not what you had in mind, you may
return, at your expense, some or all of the goods you have bought.
This is provided that they are in perfect, uninstalled condition
and are complete with undamaged packaging. We will process a
refund by the same means that the goods were purchased, less
a 10% handling charge to cover our re-stocking, administration
and outward carriage costs. If you prefer to exchange your returned
goods for an alternative product to the same or higher value,
we may waive the handling charge.
Please note that we do not accept returns on any of the following:
Units that have been powered up, installed, modified, damaged
or abused
Special order products
Custom and cut to length cables
DVD-ROM / CD-ROM navigation, software and data discs
Products damaged through being returned in inadequate packaging.
How do I Return a Product?
Product must be returned to the address shown below, accompanied
by the relevant purchase receipt number(s). A reason for return
must be stated , together with the proposed course of action
requested. It is your responsibility to ensure the products
are securely packaged (radios wrapped only in brown paper or
'Jiffy' bags will not be accepted)
Returns Department
Blue Spot Car Audio
Upper Campsfield Road
Woodstock
Oxfordshire OX20 1QG
We recommend insurance cover and proof of dispatch is requested
and retained for you own protection.
All damaged or incomplete deliveries must
be notified to us within seven days of receipt of delivery.
Warranty
returns
All Clarion units are covered by a two year
world-wide warranty, full details are contained in the owners
handbook supplied with the product. If your product develops
a fault whilst under warranty, we will arrange for its either
replacement or repair once the unit has been returned
to us.
Methods
of payment
All goods are priced in pounds sterling.
You can pay for your purchases by VISA, MasterCard, Delta, Switch
or American Express. We do not accept Diners Card. If you are
not happy about sending your credit card number over the internet,
simply indicate on the final check-out form and will will phone
you for your credit card details.
Security
This site uses Thawte SSL (secure socket
layer) encrypted check out pages to ensure privacy of personal
information. For security issues, contact our website
general manager. All instances of fraudulent or suspicious
use of credit cards are passed to the card issuer and the police.
Contacting
us by phone
We can be contacted by telephone during office
hours (Monday to Friday) on the following number (01993) 811
115 (standard call charges apply).
Complaints
procedure
We will be pleased to help with any problems
you have with our service in an efficient and effective manner.
We welcome and value your feedback as guidance for us to improve
our service offering. Complaints will be acknowledged within
three working days of receipt, together with a proposed course
of action and timescale involved.
Out of
stock product
If you order a product that is temporarily
out of stock, we will E-Mail you with an estimated delivery
date. You will then have the option of canceling or waiting
for delivery. We will not charge your credit card account until
the goods are dispatched to you.
VAT & carriage
The UK rate of VAT (17.5%) is included in
all our prices. Goods will need to be signed for on delivery.
Delivery is usually two working days from receipt of order.
International orders are charged carriage at cost. We will E-Mail
you with the costing, on receipt of your order.
Technical
help after purchase
We can provide technical assistance by
E-Mail , alternatively contact Clarion (GB)
directly on telephone (01793) 870 400
Who are
Clarion World Audio?
Clarion World Car Audio is the internet trading
style of Borehams Car Electrical Service Limited, a company
that has been trading since 1921 in the field of automotive
electrical systems.
Our company registration number is 0349698
(London) and VAT number GB194 2269 45.
Our registered office and postal address
is Borehams Car Electrical Service Limited, Upper Campsfield
Road, Woodstock, Oxon, OX20 1QG, UK, telephone number (01993)
811 115, fax (01993) 810 092.
|
